Privacy Policy

1. Who We Are

Nova Lux Ltd ("Nova Lux", "we", "us", "our") is the data controller for personal data collected through https://www.novaluxtravel.co.uk and our booking channels. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you request a quote, make a booking, or contact us, we may collect:

• Contact details — name, email address, phone number.
• Booking details — pickup and drop-off addresses, dates and times, flight numbers, passenger and luggage numbers, vehicle preferences and special requirements.
• Payment information — processed securely by our payment providers; Nova Lux does not store full card details.
• Communications — records of calls, emails, WhatsApp messages and enquiry form submissions.
• Technical data — IP address, browser type, and usage data collected via cookies (see our Cookie Policy).

3. How We Use Your Information

We use your personal data to:

• Provide quotations and manage bookings, including dispatching chauffeurs and drivers.
• Communicate with you about your booking, including confirmations, updates and changes.
• Process payments and maintain financial records as required by law.
• Respond to enquiries, feedback and complaints.
• Improve our services and website, including analysing usage patterns (where you have consented to analytics cookies).
• Meet our legal, regulatory and safeguarding obligations as a licensed private hire operator.

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (to provide the transport services you book), legitimate interests (to operate and improve our business), legal obligation (for example, record-keeping required under private hire licensing regulations), and consent (for example, marketing communications and non-essential cookies, which you can withdraw at any time).

5. Sharing Your Information

We share personal data only where necessary, including with: chauffeurs and drivers assigned to your booking (limited to the details needed to complete the journey), payment processors, IT and hosting providers, and regulatory bodies where required by law. We do not sell your personal data to third parties.

6. Data Retention

We retain booking and financial records for as long as required by UK tax and licensing regulations (typically 6 years). Enquiry and marketing data is retained only for as long as necessary for the purpose it was collected, or until you ask us to delete it.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data, where applicable.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at hello@novaluxtravel.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, including secure hosting, restricted access to booking systems, and secure payment processing through PCI-compliant providers.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when it was last revised.

10. Contact Us

For any questions about this Privacy Policy or how we handle your data, contact us at hello@novaluxtravel.co.uk or 07396 972411.